robi9 Terms and Conditions

1.1 Applicability of Terms

These Terms apply to all services of the robi9 platform, including online casino games, sports betting, fishing games, slots, and other entertainment services. In addition to these Terms, our Privacy Policy and Responsible Gaming guidelines also apply.

1.2 Language and Interpretation

These Terms are written in Bengali. In the event of any dispute, the Bengali version shall be considered authoritative. If any ambiguity arises in the interpretation of any clause of the Terms, robi9's interpretation shall be final.

1.3 Description of Services

robi9 is an online entertainment platform that provides the following services:

• Live casino games (via Evolution Gaming, Ezugi, and other providers)
• Slot games (via Pragmatic Play, PG Soft, JILI, and other providers)
• Fishing games (including Star Fishing and Bombing Fishing)
• Cricket and other sports betting
• Aviator (Spribe) and other fast-paced games

2.1 Age Requirement

To open an account and use the services on robi9, you must be at least 21 (twenty-one) years of age. Opening an account for persons under 21 is strictly prohibited. We may request proof of age verification at any time and reserve the right to suspend an account until verification is complete.

2.2 One Account Policy

Each person may create only one account. If the same person creates multiple accounts (using the same name, email, phone number, device, or IP address), all accounts will be closed and funds held may be forfeited.

2.3 Registration Information

You must provide accurate and complete information at the time of account registration. Providing false or incomplete information may result in account closure. If any information needs to be updated, please notify our support team immediately.

2.4 Identity Verification (KYC)

robi9 may request the following documents for identity verification at any time:

• Copy of National Identity Card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of payment method (bKash, Nagad, Rocket, or Upay account details)

3.1 Password and Login Information

It is entirely your responsibility to keep your account login information (username and password) confidential. You are personally responsible for any activity carried out from your account. If you suspect unauthorized access, please notify our support team immediately.

3.2 Account Sharing Prohibited

Sharing your account information with anyone else or operating an account on behalf of another person is strictly prohibited. If such activity is detected, the account will be closed immediately.

4.1 Accepted Payment Methods

robi9 supports the following payment methods: bKash, Nagad, Rocket, and Upay. New methods may be added in the future. All transactions will be conducted in Bangladeshi Taka (BDT / ৳).

4.2 Deposit Limits

Minimum deposit: ৳500 (five hundred taka) for each payment method. The maximum deposit amount may vary depending on account tier and verification status.

4.3 Withdrawal Conditions

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests are generally processed within 30 minutes to 3 hours. The time taken to complete a withdrawal depends on the payment provider's processing time.

• Minimum withdrawal: ৳1,000
• Processing time: 30 minutes to 3 hours
• Withdrawals will only be sent to the registered payment account
• Withdrawals to third-party accounts are not accepted

4.4 Withdrawal Verification

robi9 reserves the right to verify identity before processing any withdrawal request. Additional documents may be requested for large withdrawal amounts. If fraud or money laundering is suspected, the transaction will be suspended and the relevant authorities may be informed.

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. A minimum deposit of ৳500 is required to receive this bonus. The bonus amount must meet a 15x wagering requirement before withdrawal.

5.2 General Terms for Bonus Use

• A bonus may only be used once — per account, per household, per device, or per IP address.
• Winnings from bets placed using bonus funds must meet the specified wagering requirement before withdrawal.
• The validity period of a bonus offer will be stated in the individual terms of each promotion.
• robi9 reserves the right to modify or cancel any bonus offer.
• If bonus abuse or fraudulent activity is detected, the bonus will be forfeited.

5.3 VIP Program

robi9's VIP program has 5 tiers. Weekly cashback applies at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.3% weekly cashback
• Gold: up to 0.5% weekly cashback
• Platinum: up to 0.6% weekly cashback
• Diamond: up to 0.8% weekly cashback

Eligibility to move up to a higher tier depends on your active participation and transaction history on the platform. robi9 reserves the right to review VIP criteria periodically.

6.1 Rules for Placing Bets

Once confirmed, a bet cannot be changed or cancelled. robi9 reserves the right to review bets placed incorrectly due to technical errors or communication issues in the system. All bets are recorded on robi9's servers, and in the event of a dispute, the server record shall be considered the final evidence.

6.2 Sports Betting Rules

Specific rules apply to each event in sports betting. Separate rules exist for cricket (including BPL, IPL, and T20 World Cup), football (including FIFA and local leagues), and other sports. If a match or event is cancelled or postponed, the bet amount will be refunded, though exceptions may apply in special cases.

6.3 Game Fairness

robi9 works with third-party game providers to ensure fair play. All games are operated using Random Number Generator (RNG) technology, which ensures the impartiality of results.

7.1 List of Prohibited Activities

The following activities are strictly prohibited and may result in immediate account closure:

• Creating or operating multiple accounts
• Bonus abuse or bonus hunting activity
• Money laundering or suspicious financial transactions
• Using software or automated systems to influence game outcomes
• Abusive or threatening communication with other players or staff
• Fraudulent or deceptive activity
• Creating or operating an account using another person's identity
• Attempting to hack or intrude into game systems

7.2 Live Chat and Support Code of Conduct

Respectful and polite language must be used when contacting the support team via live chat or email. Using offensive, aggressive, or threatening language may result in the chat being ended, and repeated behaviour may result in account suspension.

8.1 Our Commitment

robi9 firmly believes in the principles of responsible gaming. We encourage our members to play in a healthy and controlled manner. Gambling should be for entertainment purposes — not as a source of income.

8.2 Setting Self-Limits

Members can set the following limits for themselves:

• Daily / weekly / monthly deposit limit
• Daily / weekly / monthly loss limit
• Session Time Limit
• Self-exclusion for a specified period

To set or change these limits, please contact our 24/7 live chat.

8.3 Signs of Addiction

9.1 Account Closure by robi9

robi9 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms and Conditions
• Fraudulent or deceptive activity
• Operating multiple accounts
• Failure to verify identity
• For compliance with legal or regulatory requirements

9.2 Account Closure by Member

You may request to close your account at any time by contacting our support team. All pending bets and withdrawals will be settled before the account is closed, and any remaining balance will be returned (excluding bonus funds).

9.3 Inactive Accounts

An account may be marked as inactive if there has been no login or transaction for 12 consecutive months. A maintenance fee may apply to inactive accounts. Please contact our support team for further details.

10.1 Collection of Personal Information

robi9 collects personal information necessary for providing its services. Full details of how your information is collected, stored, and used can be found on our Privacy Policy page.

10.2 Cookies & Tracking

The robi9 website uses cookies to improve your experience. By using the website, you consent to the use of cookies. Details on managing cookies are provided in our Privacy Policy.

10.3 Data Security

All your personal and financial information is protected with SSL (Secure Socket Layer) encryption technology. We follow industry-standard security practices and conduct regular security audits.

11.1 Service Continuity

robi9 strives to provide the highest quality of service; however, service may occasionally be disrupted due to technical issues, maintenance, or faults on the part of third-party service providers. robi9 is not liable for any loss caused by such disruptions.

11.2 Third-Party Software

robi9 is not directly responsible for technical errors or inconsistencies in games provided by third-party game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt, etc.). In such cases, the rules of the relevant provider will apply.

11.3 Limitation of Financial Liability

robi9's liability shall in no circumstances exceed the amount of funds held in your account at the time of the relevant incident. robi9 accepts no responsibility for indirect or consequential losses.

11.4 Intellectual Property

All content on the robi9 website — logos, graphics, text, software — is the intellectual property of robi9. Reproduction, distribution, or commercial use of this content without prior written permission is prohibited.

12.1 Changes to Terms and Conditions

robi9 reserves the right to modify these Terms and Conditions at any time. Members will be notified by email or via a notice on the platform for significant changes. Continued use of the platform after any changes will be considered acceptance of the updated Terms and Conditions.

12.2 Dispute Resolution

In the event of a dispute, please contact our support team directly in the first instance. We aim to resolve all complaints impartially and promptly. If an internal resolution is not possible, both parties may mutually agree to pursue mediation.

12.3 Contact Methods

If you have any questions or complaints regarding these Terms and Conditions, please contact us:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

Our support team operates around the clock (Bangladesh Standard Time, BST). Visit our FAQ page to learn more.