robi9 Privacy Policy
Your personal information matters greatly to us. robi9 maintains full transparency in how it collects, uses, and protects your data.
robi9 (referred to hereinafter as "we", "our", or "the platform") is committed to providing a safe, reliable, and enjoyable online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") describes in detail how we collect, use, share, and protect the personal information of robi9's registered members and visitors.
By using our platform, you are considered to have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
1. What Information We Collect
We collect various types of information during registration and use of robi9. The purpose of collecting this information is entirely legitimate and aimed at ensuring the best experience for you.
1.1 Information You Provide Directly
When you register on our platform or manage your account, we collect the following information:
- Full name and username
- Date of birth (for age verification — minimum 21 years)
- Email address
- National ID card or passport details (for identity verification)
- Residential address
- Mobile banking details (bKash, Nagad, Rocket, Upay numbers — for transactions only)
1.2 Automatically Collected Information
When you browse our website, the following technical information is collected automatically:
- IP address and geographic location
- Browser type and version
- Operating system
- Device identification information
- Time and duration of access to our site
- Pages visited and browsing patterns
- Referral source (where you came from before reaching our site)
1.3 Financial Transaction Information
We retain transaction history to facilitate deposits and withdrawals. This includes the transaction date, amount, method (bKash / Nagad / Rocket / Upay), and status. We never store your complete bank account PIN or password.
Important: robi9 will never ask for your mobile banking PIN or personal password. If anyone asks for this information, it may be a fraud attempt — notify our support team immediately.
1.4 Gaming Activity Information
To improve service quality and ensure responsible gaming, we record your gaming history, bet amounts, and game preferences.
2. Purpose of Data Use
We use your personal information only for specific, legitimate, and transparent purposes. robi9 never sells your information to third parties without authorization.
2.1 Account Management
We use your information to create and maintain your account, ensure secure login, and verify your identity. This protects your account from unauthorized access.
2.2 Financial Transaction Processing
Your information is used to process deposits and withdrawals, verify transactions, and prevent financial fraud. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000.
2.3 Customer Support
We use your information to resolve any issues you have and to provide 24/7 live chat support in Bengali.
2.4 Promotional Communications
With your consent, we may inform you about new bonuses, promotions, and platform updates. You can opt out of these communications at any time.
2.5 Legal Compliance
We may retain certain information to comply with applicable laws and regulations and to respond to lawful requests from authorities.
2.6 Platform Improvement
We use anonymized data to analyze user experience and improve service quality. Your identity is not revealed in this process.
2.7 Responsible Gaming
We monitor gaming activity to identify excessive gaming behavior and provide support when needed. For more details, visit our Responsible Gaming page.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the site.
3.1 Essential Cookies
These cookies are essential for the basic functioning of the platform. They include maintaining login sessions, security tokens, and form data protection. The site will not work properly without them.
3.2 Functional Cookies
These cookies are used to remember your preferred language, theme, and account settings. They make each visit more convenient for you.
3.3 Analytics Cookies
We use anonymized analytics cookies to analyze site usage statistics. It is not possible to identify any individual from this information.
3.4 Cookie Controls
You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some features of the site to stop working.
Note: Disabling cookies may mean your login session is not saved and you may need to log in again each time.
4. Data Sharing and Disclosure
robi9 never sells or leases your personal information. However, we may share information in the following specific circumstances:
4.1 Payment Processors
To complete deposit and withdrawal processes, we share the necessary transaction information with payment platforms such as bKash, Nagad, Rocket, and Upay. These partners operate under their own privacy policies.
4.2 Game Providers
Pragmatic Play, JILI, PG Soft, Spribe, and other game providers deliver gaming services. Only the minimum information required for gameplay is shared with them.
4.3 Legal Obligations
We may be required to provide information pursuant to court orders, lawful requests from government authorities, or legal proceedings. In such cases, we always provide the minimum necessary information.
4.4 Fraud Prevention
Limited information may be shared with security agencies to detect and prevent online fraud, money laundering, or other illegal activities.
4.5 Business Transfers
In the event of a business merger or acquisition, your information may be transferred to the new ownership. In such cases, we will notify you in advance.
Our Commitment: Before sharing information with any third party, we ensure they comply with appropriate data protection standards.
5. Data Security Measures
Keeping your personal information secure is our highest priority. robi9 applies industry-standard security technologies to protect your data.
5.1 SSL Encryption
All our services are protected by SSL (Secure Sockets Layer) encryption technology. This means all communication between you and our servers is encrypted and cannot be read by third parties.
5.2 Password Protection
Your password is never stored in plain text. Passwords are encrypted using advanced hashing algorithms. Even our staff cannot see your actual password.
5.3 Two-Factor Authentication
Two-Factor Authentication is available for added protection on your account. Enabling it is strongly recommended.
5.4 Regular Security Audits
Regular security audits and vulnerability assessments are conducted on our systems. Any security flaw detected is resolved immediately.
5.5 Data Breach Response
In the event of an unexpected data breach, we will notify affected users within the timeframe required by law and take the necessary protective measures.
Your Responsibility: Always keep your password confidential and do not share it with anyone. If you notice any suspicious activity, contact us immediately at [email protected].
6. Data Retention Policy
We retain your information only for as long as it is needed or required to be kept under legal obligations.
6.1 Active Account Information
Your account information, gaming history, and transaction records are retained for as long as your account remains active.
6.2 Inactive Accounts
If your account has been inactive for a long period (generally more than 24 months), we may delete unnecessary information. We will notify you by email before doing so.
6.3 Closed Accounts
Even after an account is closed, certain information (such as financial transaction records) may be retained for a specified period due to legal requirements.
6.4 Backup Data
Information is stored briefly in system backups. These backups are kept in a secure environment and deleted on a regular basis.
7. Your Rights and Controls
You have specific rights over your personal information. robi9 respects these rights and is always ready to act on them.
7.1 Right to Access Information
You may request a copy of your collected personal information from us at any time. We will provide it within 30 business days of receiving your request.
7.2 Right to Correct Information
If there is any error or incompleteness in your information, you may request a correction. Some information can be updated directly from account settings.
7.3 Right to Delete Information
In certain circumstances, you may request deletion of your personal information. Please note that we may be required to retain some information due to legal obligations.
7.4 Right to Restrict Processing
You may ask us to restrict the processing of your information, particularly if you raise an objection about the accuracy of the data.
7.5 Right to Unsubscribe from Marketing Communications
You can stop receiving promotional emails or messages at any time. To do so, contact us at [email protected].
How to Submit a Request: For any data-related request, contact us via 24/7 live chat or at [email protected]. We will respond as quickly as possible.
8. Minor Protection
robi9 is intended for adults aged 21 and above only. We do not collect personal information from minors or provide services to them.
8.1 Age Verification
We verify age at the time of registration. If anyone under the age of 21 registers using false information, their account will be closed immediately and any collected data will be deleted.
8.2 Parental Responsibility
We urge guardians of minors — please monitor your child's internet usage and raise awareness about online gaming.
For 21+ only: If you become aware that a minor is using our platform, please notify us immediately at [email protected].
10. Third-Party Services
Various third-party software providers are used to operate games on our platform. These providers (such as Pragmatic Play, JILI, PG Soft, Spribe) have their own privacy policies.
9.1 Payment Gateways
bKash, Nagad, Rocket, and Upay are separate payment platforms. When financial transaction data is shared with them, their own privacy policies will apply.
9.2 Limits of Our Responsibility
We are not responsible for the privacy policies of third-party services. However, we ensure that all our partners maintain internationally recognised data protection standards.
10. Policy Changes and Updates
We may update this privacy policy from time to time. This policy may be revised due to legal changes, new technology, or changes to our services.
10.1 Notice of Changes
For any significant changes, we will send advance notice to your registered email address. You will also see a notification when you visit the site.
10.2 Use After Changes
If you continue to use the platform after the updated policy is published, it will be considered that you have agreed to the new policy.
10.3 Archive
Previous versions can be provided upon request. To request them, contact us at [email protected].
11. Contact Us
Please do not hesitate to contact us with any questions, concerns, or requests regarding this privacy policy. Our dedicated privacy team is always ready to assist you.
Support Center
24/7 support in Bengali
We will respond as quickly as possible after receiving your request. For urgent data-related matters, contacting us directly via live chat is the fastest option.
For more details, visit our Terms and Conditions, Responsible Gaming, or FAQ page.