Play responsibly,
enjoy safely
robi9 believes entertainment is at its best when it is enjoyed in a controlled and mindful way. Our responsible gaming tools and guidelines will keep you protected.
What is Responsible Gaming?
Online gaming and betting is primarily a form of entertainment. At robi9, we want you to enjoy this entertainment in a completely safe, healthy, and mindful way. Responsible gaming means keeping your time, money, and peace of mind all under control.
robi9 always places the wellbeing of its users as the highest priority. Our platform has a number of tools and features that will help you monitor and control your gaming habits. Remember, gaming should never be a barrier to your everyday life.
Important: robi9 is for players aged 21 and above only. Gaming by underage individuals is strictly prohibited. We ensure this through age verification.
Our Protection Tools
robi9 provides these tools to keep your gaming experience safe.
Deposit Limit Setting
You can set your own limit on how much money you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately, and raising the limit requires a specific waiting period. This keeps your budget under control.
Self-Exclusion
If you feel you need a break from gaming, you can exclude yourself from the platform for a set period of time. During this period, your account will be completely suspended and no transactions will be possible.
Session Time Limit
Set a maximum duration for each gaming session. Once the set time is up, you will receive a warning. This is a highly effective feature for keeping yourself from playing for extended periods.
Age Verification
Age verification is mandatory when opening an account at robi9. Accounts belonging to users under 21 are immediately cancelled. We are committed to keeping underage individuals completely away from gaming.
Time-Out Break
Take a quick time-out for 24 hours, 7 days, or 30 days. During this time you will not be able to play, but your account will remain active. Short breaks can often help reduce stress and maintain a balanced perspective.
24/7 Support
Our Bengali-speaking support team is available around the clock for any gaming-related concerns. Contact us via live chat or email us at [email protected]. We are here for you.
Signs of Problematic Gaming
When gaming turns from entertainment into a problem, certain specific signs appear. If you notice any of the following in yourself or a family member, seek help immediately:
- Placing more bets to try to recover money that was lost
- Sacrificing time with family or work for gaming
- Being unable to stop gaming or finding it difficult to quit
- Lying to family or friends about gaming
- Taking on debt or spending savings for gaming
- Feeling anxious, restless, or irritable when not gaming
- Turning to gaming as an escape from mental health issues
Seeking help is a sign of strength
Acknowledging a gaming problem and asking for help is not a sign of weakness — it is a sign of courage. Talk to us openly — we do not judge, we help.
Contact us anytime via live chat or email at [email protected]. Our trained team is always ready to provide you with the right guidance.
How to Set Your Own Limits
By following these simple steps, you can keep your own gaming habits under control.
Set a monthly budget
Decide in advance how much money you can spend on gaming each month. Only play with money that, if lost, will not affect your everyday life. The minimum deposit amount at robi9 is ৳500.
Activate a deposit limit
Go to your account settings and set a daily, weekly, or monthly deposit limit according to your budget. Once the limit is set, it will not be possible to exceed it.
Allocate a fixed time
Decide in advance how long you will play each day and use the session timer. Make sure you have enough time for family, work, and health — gaming is not always the priority.
Take regular breaks
Take breaks between each gaming session. Playing for long stretches without a break leads to mental fatigue and poor decisions. Take breaks lasting a week or a month from time to time.
Avoid loss chasing
Placing more bets to try to recover lost money (loss chasing) is the most prominent sign of problematic gaming. When you lose, take a break and step away from gaming temporarily.
Important Guidelines for Parents
robi9 strictly prohibits gaming by underage individuals. If there is anyone under 18 in your home, follow these steps:
Use passwords on your devices and keep gaming account details out of reach of children.
Use parental control software on unattended devices that can restrict access to gaming sites.
Have open conversations with children about the risks of online gaming and help them build healthy digital habits.
Core Principles of Responsible Gaming
Keeping these core principles in mind will ensure gaming always stays within the bounds of entertainment.
Play for entertainment
Do not view gaming as a way to earn money. It is a leisure activity — just like watching a film or going on a trip.
Mental health first
Avoid gaming when you are stressed, frustrated, or feeling lonely. At these times, decision-making ability is reduced and the tendency to take greater risks increases.
Balanced lifestyle
Maintain a balance between gaming and your family, friends, work, and health. Do not let gaming disconnect you from other areas of your life.
Monitor yourself
Review your own gaming habits regularly. Analyse how long you are playing, how much you are spending, and how it is affecting your life.
Responsible Gaming FAQ
Answers to frequently asked questions about responsible gaming.
Enjoy with responsibility
At robi9, we ensure your gaming experience is always safe and enjoyable. Explore our games today or check the FAQ for any questions.